Get a FREE consultation session!

Empower your IT and be more resultant. We are here to help you with all your IT,  Development & BPO needs in a cost effective way. Let us make you more productive & efficient!

Yes, Call Me!

Follow Us:

Call Now! + (123) 456-7890

0
  • No products in the cart.
0
  • No products in the cart.
mobile-logo

Managed Customer Service

Omni Channel Managed Customer Service

Managed Customer Services

Our Managed Customer Services are designed to optimize your offerings while increasing dials/calls received per hour, while remaining compliant to regulations. We set up the complete contact center architecture as part of our offering that includes the physical infra and human resources. From inbound service, outbound service, chat, messaging, social channels support, we have an omni channel support for our customers. We understand every customer offerings are different so we religiously stick to principals of customer care. We’ve worked with some large enterprise and we are aware of the pitfalls and bumps in providing customer service. Work with us and you will experience that your customer service wing has stand out and made a difference to your organization. Contact us today for a free consultation on how we can optimize your customer service, enhance delivery and cost optimize, there by increasing your profitability. 

Free Consultation

Cost Benifit

Outsourcing customer service can significantly reduce costs for businesses. Your huge costs related to infrastructure and resources will come down drastically. We will set up the whole infrastructure and appoint resources that are very cost-effective and economical.

High-Quality Service

Quality metrics are deployed with mutual consent. Each segment of the support function is governed by metrics and KPIs. weekly management calls to discuss the shortcomings and CSAT. The support function is always being tweaked to give your customers the best service possible.

Delivery Excellence

We have proven service delivery elements. We prioritize customer service and timely response. We collaborate in tiers and seek constant development through process optimization. Our leadership is committed for client success. We consider technology as enabler for innovation in support process flows.

Our Managed Customer Service Offerings

Managed Customer Service Offerings

Alza Techs has skilled customer care specialist's to provide omnichannel customer support to your customers.  We are skilled from building the contact center infrastructure to delivering five star  customer care. We have a shorter turn around time to start the project based on your requirement. We have provided this segment of the service from SMB to large enterprises.  customer support service involves:

This is Alza Techs customer services most cherished segment. We provide tech support to organizations that has tech products sold in the market. Be it a simple SaaS based product or on-prem complex product like SAP, we can support them all. We can proficiently provide tech support to your organizations internal users or your customers that needs tech support.

Product support service offerings are availed by the e-commerce and digital products (non-technical) owners/companies. Complete cycle of the  product is tracked and transparency is provided to the customer. From order placement to fulfillment every aspect is taken in to consideration. Post sales support is also provided. 

  • Call Center Support
  • Live Chat Support
  • Email Support
  • Omni-channel Support

Contact Us For Our Customer Service Offerings. Our 5-Star Support Will Help You.

We understand the challenges faced, when it comes to Customer Service. Not to mention huge infra & resource cost. Alza techs can help you with delivery excellence by being your customer service arm of your org. Contact us to discuss your requirement in detail.

contact us
Customer Care SSM

"Engaging Leader!"

Alza Techs is a highly energetic and engaged leader who takes the initiative and is persistent about achieving goals. They created value for clients by listening to them and by thinking about creative ways to solve problems.

Srikant Gopal Vise President at Nestle Purina

"Awesome design."

Alza is simply intuitive. The designs they have provided are just wow. Thanks for the great post services support.

Rachael James Ui Designer at Grow

"SPOC & Process driven support"

Wonderful and easy to work with Alza Technologies. They have a single point of contact and escalation mechanism in place. Product was designed as expected.

Mark Adey Sr Support Manager at Vestwell

"Strong focus on execution!"

I’ve seen Alza Techs grow with strong focus on execution, detail & driving improvement initiatives. Alza Techs is a company who will exceed expectation and leave you with satisfaction by a job well done.

Rajeev Shroff Global Leadership Coach

"Easy & Fun."

It’s easier for us to maintain our client’s websites with you guys. The most important thing we value from you guys is the tools you develop to make managing websites easier. Love your Website Audit report.

Angela Roy Cloud Architect at Kensta

"Exceptional customer service!"

Exceptional customer service and very technically proficient support makes Alza stand apart.

Bruce Nolt Customer Experience Manager at Brightpearl

Website Maintenance and Audit

Free Website Audit Report

Save yourself from Google Penalties and get more traffic